Privacy Policy

Physical Therapy Renaissance
Hobson Institute DBA Hobson Institute In-network
Dr. Jennifer Hobson & Associates, Pc

NOTICE OF PRIVACY POLICIES

Privacy Policy

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

Hobson Institute Ltd (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
    • Payment information when you make a purchase or request a quote
    • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
    • Website usage patterns and analytics
    • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
    • Appointment details and preferences
    • Service history and feedback

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
    • Processing transactions and payments
    • Communicating with you about your inquiries, appointments, and promotions
     • Enhancing website functionality and user experience
     • Ensuring security and fraud prevention
     • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
    • We maintain timestamped records of all opt-in actions
    • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
    • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
    • All opt-out requests are processed immediately.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
    • Messages will be directly related to the services you have requested
    • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at admin@hobsoninstitute.com
    • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
    • Carriers are not liable for delayed or undelivered messages
    • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
    • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
    • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
    • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
    • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
    • Secure access controls and authentication mechanisms
    • Regular security assessments and updates
     • Employee training on data protection
     • Breach notification protocols in accordance with applicable laws
     • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
    • Remember your preferences
    • Improve website functionality and user experience
     • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
    • Opt-out of marketing emails by clicking “unsubscribe” in our emails
    • Opt-out of SMS messages by replying “STOP”
     • Request information on how we process your data
     • Withdraw consent at any time for future communications
     • Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Hobson Institute Ltd.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Hobson Institute Ltd

Phone: 312-986-9833
Email: admin@hobsoninstitute.com
Website: https://hobsoninstitute.com

By using our website and services, you consent to this Privacy Policy.

As required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). At Hobson Institute and Associates, PC (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This notice describes how health information about you (as a patient of this practice) may be used and disclosed, and how you can get access to your individually identifiable health information. Please review this notice carefully. 

If you have any questions or if you wish to file a complaint or exercise any rights listed in this Notice, please contact: Privacy Officer [Dr. Jennifer Hobson, (312) 986-9833]

Uses and Disclosures of PHI: We may use PHI for the purposes of payment and health care operations, in most cases without written permission. Examples of our use of PHI:

  1. For treatment: This includes the provision, coordination, or management of health care and related services by one or more health care providers, including the coordination or management of health care by a health care provider with a third party; consultation between health care providers relating to a patient; or the referral of a patient for health care from one health care provider to another.
  2. For payment: This includes any activities we must undertake in order to get reimbursed for the services provided to our patients, including such things as organizing PHI and submitting bills to insurance companies (either directly or through a third party), management of billed claims for services rendered, medical necessity determinations and reviews, utilization review and collection of outstanding accounts.
  3. We will not use or disclose more information for payment purposes than is necessary. This is known as using only the minimum necessary amount to accomplish the purpose of use or disclosure. We are accountable to the Secretary of Health and Human Services to safeguard (keep secure) and protect (keep private) our patients’ information.
  4. For health care operations: This includes quality assurance activities, licensing and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, obtaining legal and financial services, conducting business planning, processing grievances and complaints, creating reports that do not individually identify you for data collection purposes, fundraising and certain marketing activities.
  5. Notification in the Case of a Breach: We are required by law to notify our patients in case of a breach of their unsecured protected health information when it has been or is reasonably believed to have been accessed, acquired or disclosed as a result of a breach.
  6. For Marketing Communications: We may use or disclose your health information to identify health‐related services and products that may be beneficial to your health and we may contact you about these services and products.


Use and Disclosure of PHI Without Your Authorization: We are permitted to use PHI without written authorization, or opportunity to object in certain situations, including:

  1. For our use in obtaining payment for services provided or in other health care operations;
  2. To another health care provider or entity for the payment activities of the provider or entity that receives the information (such as your hospital or insurance company);
  3. To another health care provider (such as the hospital) for the health care operations activities of the entity that receives the information as long as the entity receiving the information has or has had a relationship with our patients and the PHI pertains to that relationship;
  4. For health care fraud and abuse detection or for activities related to compliance with the law;
  5. To a family member, other relative or close personal friend or other individual involved in our patients care if we obtain verbal agreement to do so or if we give our patients an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to family, relatives or friends if we infer from the circumstances that there is no objection. For example, we may assume our patients agree to our disclosure of personal health information to their spouse when their spouse has called us for them. In situations where our patients are not capable of objecting (because the patients are not present or due to incapacity or medical emergency), we may, in our professional judgment, determine that a disclosure to our patient’s family member, relative or friend is in the best interest. In that situation, we will disclose only health information relevant to that person’s involvement in our patient care;
  6. To a public health authority in certain situations (such as reporting a birth, death or disease as required by law, as part of a public health investigation, to report child or adult abuse or neglect or domestic violence, to report adverse events such as product defects or to notify a person about exposure to a possible communicable disease) as required by law;
  7. For health oversight activities including audits or government investigations, inspections, disciplinary proceedings and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the health care system;
  8. For judicial and administrative proceedings as required by a court or administrative order, or in some cases in response to a subpoena or other legal process;
  9. For law enforcement activities in limited situations, such as when there is a warrant for the request or when the information is needed to locate a suspect or stop a crime;
  10. For military, national defense and security and other special government functions;
  11. To avert a serious threat to the health and safety of a person or the public at large;
  12. For workers’ compensation purposes and in compliance with workers’ compensation laws;
  13. To coroners, medical examiners and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law; and
  14. If our patient is an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary, to facilitate organ donation and transplantation.

Any other use or disclosure of PHI, other than those listed above, will only be made with written authorization (the authorization must specifically identify the information we seek to use or disclose, as well as when and how we seek to use or disclose it).

Authorization may be revoked at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.

Patient Rights: Our patients have a number of rights with respect to the protection of their PHI.

We will permit individuals to exercise patient rights.

The right to access, copy or inspect PHI. This means our patients may come to our offices and inspect and copy most of the medical information about them that we maintain in both paper and electronic format. We will generally permit access, copying or inspection of PHI. Information held electronically must be provided in electronic form if requested by the patient.

The right to amend PHI. Our patients have the right to ask us to amend their written medical information. We will consider amending any patients’ PHI.

The right to request an accounting of our use and disclosure of an individual’s PHI. Our patients may request an accounting from us of certain disclosures of their medical information that we have made in the last six years prior to the date of the request. 

We are not required to give an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations.

We also are not required to give an accounting of our uses of PHI for which we already have a written authorization for such use. To request an accounting of the medical information that we have used or disclosed that is not exempted from the accounting requirement, contact the Privacy Officer listed at the end of this Notice.

The right to request that we restrict the uses and disclosures of an individual’s PHI. Our patients have the right to request that we restrict how we use and disclose their medical information that we have for treatment, payment or health care operations, or to restrict the information that is provided to family, friends and other individuals involved in their health care. But if the information is needed to provide emergency treatment, then we may use the PHI or disclose the PHI to a health care provider to provide them with emergency treatment.

Our patients have a right to a restriction to disclosure of PHI to a health plan for payment if the patient has paid in full for the services and items provided in that visit.

Revisions to the Notice: We reserve the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to PHI that we maintain. Any material changes to the Notice will be promptly posted in our facilities and posted to our website, if we maintain one. Our patients will be given a copy of the latest version of this Notice at their next visit or by contacting the Privacy Officer identified below.

Your Legal Rights and Complaints: Our patients also have the right to complain to us, or to the Secretary of the United States Department of Health and Human Services, if they believe their privacy or security rights have been violated. Complainants will not be retaliated against in any way for filing a complaint with us or to the government. Should our patients have any questions, comments or complaints they may direct all inquiries to the Privacy Officer listed at the end of this Notice. Individuals will not be retaliated against for filing a complaint.

To complain to the Secretary of Health and Human Services please use the following information and address: 

233 North Michigan Avenue

Suite 1300

Chicago, IL 60601
Office: (312) 353-5160

Effective Date of the Notice: May 1, 2023

Hobson Institute SMS Marketing Policy

Effective Date: April 1, 2025

As required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Hobson Institute In Network DBA Hobson Institute In-Network (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Hobson Institute In Network DBA Hobson Institute In-Network  collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect 

When you opt-in to receive SMS messages, we collect:

  • Your phone number
  • Your email address
  • Your basic contact information
  • Your messaging history

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

How We Use Your Information

We use your information to:

  • Send you the SMS messages you’ve opted in to receive
  • Provide updates, promotions, or other relevant content based on your preferences
  • Choices and Controls
  • To operate our business

Disclosures of Your Information

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by giving us a call for support to 312-986-9833. You may also contact us via email at admin@hobsoninstitute.com.